Refund and Cancellation policy

Your Exchange and Replacement products will be delivered in 5 in 7 business day. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marketing@shivyahealthcare.com. Please note that returns will need to be sent to the following address:  SHIVYA HEALTH CARE, Baniya Tower, Raghunath Bazar, Pakki Dhaki, Resham Ghar Colony, Jammu, Jammu and Kashmir 180004
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marketing@shivyahealthcare.com. 

Refunds
Once your refund is approved your amount will be credited within 5 to 8 Business day to the original payment method.

Cash on delivery is available on select Indian pin-codes.
Shipping charges of ₹50 for COD orders.
Purchases are shipped from our headquarters by courier. Please allow the following number of days from receipt of your order.

Our products will be delivered in below given days.

Once order confirmed your products will be delivered in 5 to 6 business day.

 Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. Shivya Healthcare takes no responsibility for goods signed by an alternative person.

 Shivya Healthcare is not responsible for damage after delivery.

 All claims for shortages or damages must be reported to customer service on the day of delivery.

 Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.