Shipping policy

Shipping Policy

At Shivya Ayurveda, we are committed to delivering your Ayurvedic products safely and on time. We currently provide shipping services across India.

1. Shipping Coverage

We offer Pan-India delivery, including delivery to most serviceable locations across India.

Orders are shipped through trusted courier and logistics partners. Delivery availability may vary depending on the customer's location and courier serviceability.

2. Order Processing Time

  • Orders are generally processed and dispatched within 1–2 business days after successful order confirmation.

  • Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

  • Once your order has been dispatched, you will receive shipping confirmation and tracking details through your registered contact information, wherever tracking is available.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within:

  • Metro & major cities: 4-6 business days

  • Other locations: 7-9 business days

  • Remote or non-serviceable areas: Delivery may take longer depending on courier availability.

These are estimated timelines and may vary due to weather conditions, public holidays, logistical delays, high order volumes, or circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at the time of checkout before you place your order.

From time to time, Shivya Ayurveda may offer free shipping promotions or other shipping offers subject to applicable terms and conditions.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through the contact details provided at the time of placing the order.

You may use the tracking information to monitor the status of your shipment.

If you do not receive tracking information within a reasonable period after your order is confirmed, you may contact our customer support team.

6. Delivery Attempts

Our courier partner may make multiple attempts to deliver your order.

Please ensure that:

  • Your delivery address is complete and accurate.

  • Your phone number is active and reachable.

  • Someone is available to receive the shipment when required.

If an order is returned to us because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated unsuccessful delivery attempts, additional shipping charges may apply if the order needs to be re-shipped.

7. Delayed or Lost Shipments

Although we work with reliable logistics partners, delivery delays may occasionally occur due to circumstances such as:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Public holidays

  • High shipping volumes

  • Address-related issues

  • Regional restrictions

  • Other circumstances beyond our control

If your shipment appears to be delayed or lost, please contact us with your order number so that we can coordinate with the courier partner and assist you.

8. Damaged Packages

Please check the package at the time of delivery.

If the package appears to be damaged, tampered with, or opened, we recommend that you do not accept the shipment where possible and immediately contact Shivya Ayurveda customer support.

For products received in damaged condition, please contact us as soon as possible with your order details and supporting photographs/videos so that we can review the issue and provide appropriate assistance.

9. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Name

  • House/Flat/Shop Number

  • Street/Locality

  • City

  • State

  • PIN Code

  • Valid Contact Number

Shivya Ayurveda will not be responsible for delivery failures caused by incorrect, incomplete, or inaccurate information provided by the customer.

10. Cash on Delivery (COD)

COD availability may depend on the customer's location, order value, courier serviceability, and other applicable conditions.

COD orders may be subject to additional verification before dispatch.

11. International Shipping

At present, Shivya Ayurveda primarily offers delivery within India. International shipping, where available, will be subject to separate shipping charges, customs requirements, duties, and applicable regulations.

12. Contact Us

For questions regarding your order or shipment, please contact Shivya Ayurveda through the contact details provided on our website.

Website: www.shivyahealthcare.com

Please keep your order number ready when contacting us regarding a shipment.

Important Note

Delivery timelines mentioned in this policy are estimates and are not guaranteed delivery dates. Shivya Ayurveda cannot be held responsible for delays caused by courier partners, weather, natural events, government restrictions, strikes, or other circumstances beyond our reasonable control.

Contact us